Last week, a friend posted on his Facebook wall on why he
was giving that particular Bank a thumbs up. He expressed how he had moved from
one bank to the other for various reason and as to how come he had to settle
with this current and particular branch he was applauding.
Scrolling down on my Facebook timeline, I saw his post and
immediately I got identified with what he had posted just because I also saved
with that particular bank. Usually, I wouldn’t have read through that quite a
long post but for this I decided to read till the last word.
In one of the paragraphs, he mentioned something with
reference to the bank assigning him a relationship manager on standby should
any issue relating to his account come up. This paragraph drew my mind back to
an email I also received from this same bank sharing contact details of who my
relationship managers were with specific details to the branch I was having my
account with.
I applied for a renewal of my visa international card which
had expired some months back and I was called it had been done so I needed to
come pick it up. I ask if the card could be sent to my current location since I
had relocated to a new city. It was agreed on and in a couple of days it
arrived at the branch I asked it be sent to. Card was pick and necessary
documentations were done and was alerted that I could activate and use my card
after thirty minutes.
Later that weekend I had to make a trip down south for an
important engagement. Knowing I had the card activated, and of course cash in
my account balance, I wasn’t bothered because I knew I could fall on my card
should the need arose for any withdrawal on my account. Now to the moment of
truth, it was at one point in one of my hangouts, I decided to go withdraw some
cash to hold on to and some for my return back to base. My first two attempts
proved futile. Disappointment was written all over my face but I had no option
than to just put my card in my pocket and head home straight.
The next day was a Sunday and had to go to church. I woke up
and made preparations and off I was on my way to church. All along I still had
some cash on me that could take me through the day. My only worry was what was
going to take me back to base and as usual on the road chop buying. I then
remembered with reference to my friend’s post that, I had received an email a
few weeks back from my bank introducing to me some contact details of my
branch’s relationship manager and some other branches. I took out my phone,
went straight into my mail, scrolled through and voila, I found that email.
Quite sceptic as I was then, I decided to test the system.
I picked the number specific to my branch and called one of
the numbers. And oh yes on a Sunday afternoon. The call went through, ringed a
few times and it was picked. This relationship manager sold some quality phone
etiquette and desire to hear me out. One question after the other, I was been
briefed what the problem could be, this relationship manager of a person, took
me through various steps in trying to help me out. Unluckily for both of us, it
wasn’t working so my bank details and other details were taken. I was asked to
be given a few minutes and I was assured I was going to be sorted out whatever
the problem. I agreed and held on patiently.
Then the call came, “hello Kofi, I think we have identified
the problem and our card unit has fixed it and you can go ahead to use your
card. Sorry for any inconvenience this might have caused you”. I was overly
impressed and actually really appreciated the time and effort I was provided
and to think it was a Sunday and everything was left behind for my ’little’ problem
to be solved, is what amazed me.
Well I am sure you’ll be wondering or as well yearning to
know which bank I am talking about, don’t worry, I am about telling you. It is GUARANTY TRUST BANK affectionately
known as GT Bank. This bank over the
period I have had an account with, has always tried to be innovative to be
ahead of the park and for some of these little things, I applaud them. Maybe
you might want to join them and as well patronize their services. No wonder why
I won’t hesitate to ask that question, ‘WHY WONT YOU RATHER BANK WITH THEM?’
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